Customer Service

IT IS ALL ABOUT YOU.

You’ll enjoy concierge-quality service guiding you through the entire process from contract to closing – and beyond. Even our owners are available to answer your questions and offer expert feedback – even after we’ve handed you the keys.

WHAT OUR CUSTOMERS SAY

MamaVia
Homeowner

This group is just always 1st class! They want their homeowners to be happy, they build a quality home, and there is no question that they won’t answer! They are true CRAFTSMEN, and second best just won’t do. No problem too small or too large. And you feel that their words are honest, and their handshake true. Kudos for building my home with such exquisite
Care!

Pam Ritchie
Homeowner

MasterCraft just finished our home in The King and The Bear. Brad is the most attentive builder, always communicating and making things get done. He was there through the whole process and kept us informed. I would highly recommend MasterCraft and if you can work with Brad, you’ll have the best.

Suzanne Veillette Galbo
Homeowner

Just closed on our 6th new house! I think we have some experience with this process. We have built with national and regional builders….but by far MasterCraft Builder Group is the best!! No matter what your price range, they treat you as if you are their #1 customer. The craftsmanship in their homes is undeniably superior compared to the competition.

Demetrius Vance
Homeowner

Our experience with Jen and the whole Mastercraft team has been amazing. Very well organized and easy to work with from the beginning. I would most definitely give these builders a thumbs up. If you haven’t seen a Mastercraft home yet, what are you waiting for?

Lisa Diamond Hill
Homeowner

If you are looking for a high quality builder that truly cares about what they do, MasterCraft is it! They built us a quality, lovely home that we are so happy with. Everyone we met cares about you and helps to make your home perfect for you.

Deborah Link
Homeowner

I love my home built by Mastercraft, I’ve been in my brand-new home for one year now and I couldn’t be happier. Being a Realtor I had my choice of builders and I chose Mastercraft!

Lindsay Bibla
Homeowner

I’ve built a few homes and none have given me a caliber home such as this. We were truly impressed by not only the superior plan and construction of the home, but the overall process from start to finish.

Leanna Yank Thomas
Homeowner

We have had a great experience with MasterCraft so far. Would definitely buy another home from MasterCraft and have no hesitation about recommending them to friends and family!!

Jolito Dumadag
Homeowner - Shearwater

MasterCraft builds great quality homes. They will try to accommodate your requests to customize your home the way you like it. They extended my garage so it can store a 22-footer boat.

WHAT REALTORS SAY

Austin Preik
Realtor
EXP Realty

Can’t say enough good things about this builder. Every interaction I’ve had with MasterCraft (mostly in Shearwater and Trailmark in St. John’s County, FL) has been top notch. Professional and integrity you can count on. Sales and construction are clearly on the same page and what they say will happen, will happen. From their sales agents, to the builders, and mangers every dealing has been marked by pride in craftsmanship, and enthusiasm. From contract to through closing, and then after moving in MasterCraft is 100% dependable. An excellent builder to whom I would not hesitate to refer my own family. Five stars.

Sharon Stevens and Dwight Cole
Realtor
For Buyers Only Realty

Sharon and I, as local Realtors and owners of For Buyers Only Realty have the opportunity to work with many builders on behalf of our clients. Our local area boasts many good builders; but a few are, in our opinion “Stand Outs” Of those, MasterCraft Builder Group is certainly one our absolute favorites. Their level of caring, communication, knowledge and craftsmanship combine for a superior client experience. We have assisted many clients with new homes form MasterCraft and all of them have been such a positive experience for our Buyer Clients and the happiness created has been phenomenal. With our knowledge of the area and of the local builders it was a “no brainer” to choose MasterCraft Builder Group when it was time to build our Dream Home. From the time we sat with Olinka (Site Agent at Madeira in St Augustine) to start the process and spec our home all the way through construction and working with Craig Sheets (Construction Superintendent in Madeira) the total experience was nothing short of excellent. They make it easy to have fun and enjoy the experience. That feedback is the common thread among our clients in all of the different communities MasterCraft builds in. If you are looking for a builder that will listen to your needs and build you a home that you will be proud of and can enjoy for a lifetime, then MasterCraft Builder Group should be on your list to interview.